Selling – Why is it So Hard to Learn?

By Jacques Werth

High Probability Selling

The primary reason it is so hard to learn to sell (well) is that almost all modern selling systems do not work very well. Virtually all selling systems are based on the “Needs Selling” paradigm, which was developed over seventy years ago.  Modern versions of Needs Selling such as, “Consultative Selling,” “Solution Selling,” Spin Selling,” and “Value Based Selling,” etc., are all based on the same premise.  

The basic premise of almost all ancient and modern selling systems is that a salesperson is supposed to meet with “interested” prospects, and persuade and convince them to buy.  Those systems worked well until the mid-1980s.  None of the techniques and systems designed for persuading and convincing are still very effective.  

Virtually every other business discipline has gone through a multitude of changes in order to accommodate the myriad technical, psychographic, social and business changes that occurred over the last fifty years.  However, sales is still about persuading and convincing interested prospects to buy.

Therefore, people keep inventing new techniques for persuading and convincing.   Between Tom Hopkins’ first book “Mastering the Art of Selling” in 1981, until Charles Vega’s “1001 Professional Sales Tips” in 2006, many thousands of sales techniques have been developed.

As an example, one trainer teaches “99 ways to close a sale.”  When it was suggested that no one could actually remember 99 different closing techniques, he responded, “It is not that difficult.  There are really only 9 different closing techniques, and 11 variations of them, depending on the situation. So, you only need to remember 20 ways to close.”

With thousands of techniques and systems touting different ways to do the same thing, how can anyone remember and decide what to do and when to do it?  It is a wonder that anyone can learn how to sell.

Even now, you are still expected to convince and persuade prospects to buy something they are merely interested in.  How can you expect to do that, when it is so difficult to convince yourself to do anything differently?

Contrast all of that with High Probability Selling.

The basic premise is to meet with prospects who already want to buy the features of your products and services, and to mutually determine whether you have an acceptable basis for doing business.  No persuading or convincing is required.

In High Probability Prospecting, there are 12 basic responses to telephone prospecting offers.  And, there is one standard reply to each of those responses. You have those 12 replies printed out in front of you when you are prospecting. No memorization is required.   

There are two basic ways to set up appointments with prospects.  There are five basic questions to get commitments to do business.  That too, requires no memorization.

When you visit with committed prospects, eighty percent of the time you are working from a printed questionnaire.  There are four basic closes that are utilized about 35 times, at appropriate points throughout the questionnaire.
No memorization is required, and no pressure or discomfort is generated.  

Even during free-form discussions and inquiries, you are working from a guideline with seven basic rules.  Hardly any memorization required.  

You do not have to constantly apply your brainpower to search your memory for what comes next or for the best reply to a question.  Therefore, you can use it to really listen to your prospects and work with them effectively.

High Probability Selling is a step-by-step sales process.  It is relatively easy to learn.  It can be customized for your products, services and markets.  Like any other tool or process, skill comes with utilization. You still have to do the work if you want to earn what the real professionals earn.  But first you need to decide – do you want to learn this new sales process? 


 

If you want to learn the process and mindset of top producing salespeople, you want to learn more about High Probability Selling.

Until Next Time…Sell Well

Jacques Werth – High Probability Selling

Copyright 2007.

 

Tags: How+to+sell, The+secret+to+selling, Selling+and+Persuasion

 

The “Real World” Numbers Game

By Jacques Werth, President
High Probability® Selling


“Sales is a numbers game” is something most salespeople are taught from Day One on the job. The general concept is true.  Almost no one, however, asks what those “numbers” really are based upon.

In the insurance industry, most new agents are taught the “Standard Sales Formula – 100/10/3”. That is, contact 100 people, get 10 appointments, and sell 3 policies.  The salespeople who still believe in this will coincidentally report having a 30 percent closing ratio.  Sounds good so far?

In reality, less than 1 percent of the million plus insurance agents in the USA can consistently produce those results. It turns out that this “Standard Sales Formula’ is nothing more than a commonly held assumption.  Other industries have their own “Standard” bogus formulas.

Bogus numbers lead to bogus sales goals and unreal expectations.  These unreal expectations inevitably result in disappointment and discouragement.  On the other hand, ‘real-world’ numbers, based on ‘real-world’ sales activity in the field, can guide you through the sales process and lead to increasingly encouraging results.  The best salespeople *really* know their numbers.

Most salespeople, however, diligently and accurately track their numbers, hoping that the standard formula will hold true for them.  When they find that reality falls short of their industry’s commonly held assumptions, most of them stop measuring what is really happening.

Because they are no longer measuring, they don’t change very much of what they’re doing, with the exception of working on a few sales techniques, based on their current view of what’s not working. They expect their results to change dramatically, and immediately.  That’s not how the world works!

One of the three primary fundamentals of the High Probability Selling process is to meticulously track all sales activity, at every step of the sales process, from initial contact through to the signing of the contract.  By monitoring and measuring the results of each discrete step of the selling process, you can constantly refine your selling skills. The result is steady, gradual improvement, until you are producing optimal results and have become a Top Producer.

If you don’t monitor and measure your sales activity, you are typical of 98% of the thousands of salespeople we’ve observed over the years. Most of those salespeople struggle with their jobs every day. Without knowing exactly what you are doing, and how much you are doing it, the probability of improving your sales performance is extremely low.

Yes, sales is a numbers game, but only ‘real-world’ numbers apply. Keep statistics on EVERYTHING that you do- it’s easy, once you get into the habit. Now is the best time to start keeping sales performance records.

Your statistics will enable you to understand, tweak, and improve your selling skills. The result?

Some initial discomfort…and a dramatic improvement in your sales success.


Note added later:  here is an example of a prospecting-activity-record-2009-06-22

 

If you want to learn the process and mindset of top producing salespeople, you want to learn more about High Probability Selling.

Until Next Time…Sell Well

Jacques Werth

Copyright 2007.

 

Tags: How+to+sell, The+secret+to+selling, Selling+and+Persuasion

How Much Does It Cost?

By Jacques Werth

President, High Probability Selling

When the first thing out of a prospect’s mouth is “How Much Does it Cost?” how do you respond?

We get a few calls a day from people who ask the price of our sales training courses. Here is how we respond.
 
Do you want training for a single individual or a group?
 
Do you want the interactive Instructor Led Distance Learning Tele-Classes, or on-site classes, where you can look at an instructor in front of the room?
 
Do you want just the High Probability Prospecting course, which consists of nine, 90-minute sessions? Or do your want the entire course including both High Probability Prospecting and High Probability Selling, which consists of twenty-one, 90-minute sessions?
 
Note: We do not deviate from the discussion of price, but we do ask questions that focus in on what the prospect wants.
 
By that time, over 60% of the people who called about price are asking a lot of questions about how the courses are conducted, how much can they expect to retain and utilize, how much memorization is required (none),what kind of results can be expected, etc.
 
Very early in the conversation we get most call-ins to go to our website (almost 40% are already there) and click on the "sales training" pages where the pricing options are clearly delineated.  And, we answer their questions without trying to "build value."  
 
Our closing rates are very high.
 
The name of our company is "High Probability Selling." That means we do not do what we believe is logical, reasonable and really should work. It means that, we keep statistics, we know what works best, and that is what we do.

Do you want to hold on to your beliefs about what should work in selling, or do you want to learn, and gain the skills to utilize, what really works? 


If you want to learn the process and mindset of top producing salespeople, you want to learn more about High Probability Selling.

Until Next Time…Sell Well

Jacques Werth – High Probability Selling

Copyright 2007.

 

Tags: How+to+sell, The+secret+to+selling, Selling+and+Persuasion

 

Don’t Waste Time

By Jacques Werth, President
High Probability® Selling

Most customers make up their minds about your product or service within the first 30 seconds of a prospecting call. For this reason, you should avoid wasting your time on those who make a negative response as soon as you’ve made your offer.

Use your cold calls to eliminate those prospects who have a low probability of ever buying from you. A short, simple Prospecting Offer that describes who you are, and what you’re selling, is all you need to do this.

If the prospect doesn’t want what you’re selling, end the call and move on to the next prospect. However, be sure to call the prospect again in about four weeks – with a different prospecting offer.

 

 


If you want to learn the process and mindset of top producing salespeople, you want to learn more about High Probability Selling.

Until Next Time…Sell Well

Jacques Werth – High Probability Selling

Copyright 2007.

 

Tags: How+to+sell, The+secret+to+selling, Selling+and+Persuasion

Being “Right” vs. Being Rich

By Jacques Werth, President

High Probability® Selling

As a former turn-around manager and consultant, with a Masters in Financial Management, I went into eleven failing businesses and made ten of them highly successful. What did the failing businesses have in common? Top management tended to diligently defend their management methods, the ones that had brought them to the brink of failure. In other words, the managers subconsciously chose being right over being rich.

At each failing company, I established mandatory sales training programs, incorporating the sales process that eventually became known as High Probability Selling. All salespeople were required to participate in the training, except the top two or three. It was optional for the top performers.

What was the common thread among these diverse sales organizations? Only about half of the salespeople were willing to change their sales beliefs or methods. Those that did quickly increased their sales volume and their compensation; those that did not soon left those companies.

Undoubtedly, some of the people who would not, or could not, learn a new sales process just did not have the "right stuff"- the attributes, talent or motivation to become a highly successful salesperson. But, most did. They just refused to change the way they sell. I have never been able to figure out why a large percentage of salespeople, those who have the right attributes to become successful, get stuck in false beliefs about "what works" in sales, and reject any other way of thinking.

One of the challenges we face in teaching High Probability Selling is that most salespeople believe that they need to improve their ability to persuade people to buy an expensive product or service that they did not already want. In other words, they believe that a salesperson is supposed to convince other people to change their minds.

According to our research, only a tiny fraction of salespeople can consistently get prospects to change their minds. Not sure? Just think about how difficult it is for you to convince yourself to do something that you do not already want to do.

When you utilize the High Probability Selling process, you will only meet with prospects that already want your type of product or service. You will do business with them on the basis of Mutual Trust, Mutual Respect and Mutual Commitments. Are you capable of that kind of change? Are you ready?

So, where do you stand? Are you fulfilling or exceeding sales projections?

If the answer is "No," ask yourself "Why?" If you question whether your product or service, and its positioning, is the problem, just look around.

Are there other salespeople in your industry earning a very nice living? If not, move on. If so, you’d better make a major change in what you are doing.

Don’t fall into the trap of "being right" instead of being rich.

 

 


If you want to learn the process and mindset of top producing salespeople, you want to learn more about High Probability Selling.

Until Next Time…Sell Well

Jacques Werth – High Probability Selling

Copyright 2007.

 

Tags: How+to+sell, The+secret+to+selling, Selling+and+Persuasion

How Can You Tell If a Salesperson is Lying?

By Jacques Werth, President
High Probability® Selling

Q: How can you tell if a salesperson is lying?
A: His lips are moving. (just joking?)

Do most prospects believe what you say? If your answer is “Yes,” you are probably already a very successful salesperson. If your answer is “No” or “Sometimes,” you face skepticism, doubt, and occasional hostility on a daily basis. It’s not fun and not very rewarding.

What causes prospects to doubt and challenge much of your "pitch"? How can you overcome distrust quickly, efficiently, and effectively?

Self-doubt leads to mistrust. When salespeople doubt themselves, others quickly sense it and become doubtful.
Uncertainty creates mistrust: If you’re afraid to say "I don’t know," and try to cover up your uncertainty, others sense it and become skeptical.

Over-eagerness engenders mistrust: If you try to compensate for feeling anxious by being inappropriately cheerful, others become wary and skeptical.

Feeling defeated often leads to defeat: If you expect "just another rejection" when you approach a prospect, prospects sense it, and will likely reject you.  Begin developing genuine self-confidence. Learn techniques for disrupting your personal negative thought patterns and replacing them with positive expectations. Learn to stop sabotaging your own success.

How do you get people to believe and trust you? By being genuinely trustworthy, with prospects and with yourself. Are you? If the answer is "No," you need to learn to trust yourself. 

 


If you want to learn the process and mindset of top producing salespeople, you want to learn more about High Probability Selling.

Until Next Time…Sell Well

Jacques Werth – High Probability Selling

Copyright 2007.

 

Tags: How+to+sell, The+secret+to+selling, Selling+and+Persuasion

Don’t Ask for the Order

By Jacques Werth, President

High Probability® Selling

This may seem confusing, since traditionally the whole idea of selling is to get an order from a customer. But if the order is a natural outcome of the conversation between prospect and seller—that is, if there is a mutually acceptable reason for doing business from the start—then your primary concern should be to draw up the prospect’s Conditions of Satisfaction, for price, delivery, features, etc.  After each item ask, “Is that what you want?” Then, each item becomes a “close.”  This automatically creates a series of two-way commitments and the order is the natural end result.


If you want to learn the process and mindset of top producing salespeople, you want to learn more about High Probability Selling.

Until Next Time…Sell Well

Jacques Werth – High Probability Selling

Copyright 2007.

 

Tags: How+to+sell, The+secret+to+selling, Selling+and+Persuasion

Attitude and Expectations Shape Your Communications

By Jacques Werth, President

High Probability® Selling

Your attitudes, beliefs and emotions guide your tonality and manner of speaking. That’s one of the things we focus on in High Probability Selling.

We describe the best attitude to be "neutrality." It’s where we treat the prospect with respect – but not deference. It’s what Eric Berne, author of “Transactional Analysis,” described as Adult-to-Adult Communications, and we describe as “non-judgmental” or “neutral” communications. If your expectation for your relationships is Mutual Respect, your sales results can improve to an amazing level.

It’s relatively easy to learn, and it can become the natural way for you to speak. If you focus on an attitude of neutrality while you are telephone prospecting or calling customers, you can quickly become someone who gets respect, automatically.


 

If you want to learn the process and mindset of top producing salespeople, you want to learn more about High Probability Selling.

Until Next Time…Sell Well

Jacques Werth – High Probability Selling

Copyright 2007.

 

Tags: How+to+sell, The+secret+to+selling, Selling+and+Persuasion

Taking “No” for an Answer

By Jacques Werth, President


High Probability® Selling

In this technological age where the world is changing at a more rapid pace every day, speed has become of the essence.  Consequently, sales techniques that worked 20 years ago are now obsolete. It is no longer profitable to spend a lot of time persuading and convincing customers to buy a product or service that may not suit their immediate priorities.  It pays instead to focus on selling to those customers who have the greatest desire for what you have to offer – now.  Good timing is more important than ever, but the definition of good timing has changed.  



If you want to learn the process and mindset of top producing salespeople, you want to learn more about High Probability Selling.

Until Next Time…Sell Well

Jacques Werth – High Probability Selling

Copyright 2007.

 

Tags: How+to+sell, The+secret+to+selling, Selling+and+Persuasion

The Changing Face of Sales

By Jacques Werth, President


High Probability® Selling

In this technological age where the world is changing at a more rapid pace every day, speed has become of the essence. Consequently, sales techniques that worked 20 years ago are now obsolete. It is no longer profitable to spend a lot of time persuading and convincing customers to buy a product or service that may not suit their immediate priorities. It pays instead to focus on selling to those customers who have the greatest desire for what you have to offer – now. Good timing is more important than ever, but the definition of good timing has changed.
 
 

If you want to learn the process and mindset of top producing salespeople, you want to learn more about High Probability Selling.

Until Next Time…Sell Well

Jacques Werth – High Probability Selling

Copyright 2007.

 

Tags: How+to+sell, The+secret+to+selling, Selling+and+Persuasion

 

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