High Probability Prospecting Questions from a Reader

I recently received an email with some questions about High Probability Prospecting.  The email appears below (in blue), with permission from the author, and my answers are included (in black and italics) after each question.


Hi Carl,

Thanks for teaching the methods of High Probability Prospecting and High Probability Selling. I was really excited when I read the blog, because I found an honest, respectful and profitable way of selling. Hence, I bought the book and 2 mp3 (Selling Financial Services and Chp 12 explained)

I have a few questions after listening though.

  1. How many times should we call a prospect before we move on? In Selling Financial Services, Jacques said that he once called a company 27 times before he got their business. Is there an optimum number of times to call, or should we just keep calling them forever? (assuming they do not ask us to stop calling them)
    My answer:  As long as they keep answering the phone and listening to your offers, call them forever, even if they always say no.  If you leave an offer by voicemail, and you do not get a call back, then treat that the same as if they said no.  If they ask you to stop calling, then stop.
  2. If the prospect do not pick up the phone, do we call them again in the same month until they pick up, or do we call them the next month?
    My answer:  If no one answers, not even voicemail, then call again as soon as you finish your list, even if it is the same day.  Try different times of day, and different days of the week.  If you continue to get no answer at all (not even voicemail), then reduce your frequency of calling that number, from a couple of days to a couple of weeks to a couple of months and eventually never.  Remember that it is more profitable to call someone who always says no, than it is to call someone who never hears your offer.
  3. How many numbers should I be calling? Assuming I prospect 3 hours a day, as recommended in the blog. Also, do I change to a fresh list of numbers to call every year, every 2 years etc?
    My answer:  We recommend that you start with a list of 500 numbers, and then add numbers as needed.  Do not remove anyone from your list just because time has gone by.  A “fresh” list is not as valuable as your list of people who continue to listen to your offers, even when they say no every time.

Anyway, I realised I asked a lot of questions which might be in your training course. Hence, if you could just answer the first question, I would be very grateful. Thank you for your help.

Best regards
{name withheld on request}


Workshops in August 2018:
Connecting on Tue 14 Aug, 3 sessions for $255
Chapter 12 Explained & Updated on Thu 16 Aug, 1 session for $95

Comments and questions are welcome.

High Probability Prospecting Questions from a Reader

Responding to a Telemarketer

I tell the telemarketer that I’m not a prospect.  I wish them good luck on their next call.  I say goodbye.  And then I hang up.

Why?

  • Saying I’m not a prospect is better than saying no, and especially when they haven’t asked whether I want what they are selling or not.
  • I used to say something negative, but that just left me with a negative feeling about the encounter.  Saying something positive (and something that is also sincere) has a better effect on me.  I can get back to being me more quickly.
  • Referring to their next call is my way of planting a seed, an idea that their time and efforts might be more profitable if they put less focus on this one interaction, and more focus on the whole endeavor.  That is one of the basic concepts in High Probability Selling.
  • I say goodbye when I am done with a conversation.  I say it in a neutral tone, the same way I would if I were the person placing the call.
  • I hang up.  It’s kinder than hanging on while they continue to talk.

There are some exceptions.  If I can’t interrupt the caller, I’m not interested at all, and just hang up.  If it is a human caller, and I have time to be interested in the person, then I might have a conversation.  If the person is interesting to me, I might ask, “How long have you been doing this?”

I’d like to hear from you, my readers.  How do you respond to a telemarketer, and how does that make you feel?


Workshops in May 2018:
Chapter 12 Updated on Thu 17 May for $95

Responding to a Telemarketer

Finding Companies That Embrace This Philosophy

Someone anonymously posted this message yesterday via the webform on the Contact Us webpage for High Probability Selling.

Finding Companies that embrace this philosophy
Hello.  I ran across your site today after getting pitched yet another sales training program.   I have been in sales and business development for close to 30 years.   May companies are so stooped into the old school ways of selling it is ridiculous.   I embrace this philosophy but how do I connect with companies that want people trained using this thought process?  Do you have roles available within your consulting practice?

I’ve decided to provide an answer here on this blog.

The short answer is – ask them.  Use High Probability Prospecting to find a job, and use High Probability Disqualifying to filter out the ones that aren’t going to work for you.

The best detailed instructions I have seen for doing this are in a blog post written by Jacques Werth in 2009:  Finding the Sales Position You Want.

However, there are two changes we would recommend today.  The first is to make your prospecting offer much shorter, 30 words or less, even if you have to include only one feature instead of two (see Guidelines for Creating a High Probability Prospecting Offer).  The second change is that we now recommend leaving voice mail messages (see this article).

Before accepting a sales position, find out if you will be allowed to sell the way you choose to sell, or not.  Ask about that directly.  If part of your compensation is a salary, that may mean that they are paying you to sell the way they tell you to sell.

Another article that might help is:  Finding the Job You Want – Josh’s Story

Happy Prospecting.


Workshops in Feb 2018:
Chapter 12 Updated on Thu 15 Feb for $95

Finding Companies That Embrace This Philosophy

Finding Someone Who Will Refer You To Their Clients

I received the following a few days ago:

Study book continuously. I need help with last question. I am calling sports agents and I would like them to refer me to their athlete clients. I sell high risk disability income insurance. Should I say: \”Is this something your clients might want?\” Or \”Is this something you want me to tell your clients about?\”  ~ Herb Williams

Finding an agent who wants to subject his or her own clients to a call from an insurance salesperson is going to be difficult.  It will take multiple calls to the same agent before they will consider trusting you with any of their clients.  They have to see how you sell.

Multiple calls means multiple offers, and it works better when the offers are different.  The problem with your offer is that “high risk disability income insurance” covers just about everything that you have to offer to an athlete.  It’s too broad for this kind of prospecting.  When a sports agent says no to that, you don’t have anything else to offer the next time you call them.

One way to narrow yourself is to mention only one kind of disabling event and only one sport at a time.  For instance, you could say you sell disability insurance that covers motocross accidents.  The next time, it could be golf or weight lifting, or something else.

As for the final question, you could ask the agent something like this:  “Do you want any of your clients to hear about this.”  Do not include yourself in that question.

Most of the time, the answer will be no.  You say, “Ok.  (pause).  Goodbye.”  Say nothing more.  Wait a few seconds and then hang up.  (See more about saying ok goodbye in this article)

If someone says yes, always remember to ask why.

Tip.  Don’t tell them what you want them to do, and don’t ask them what they want you to do.  Ask instead, “What do you want to do.”

Additional reading:  Guidelines for Creating a High Probability Prospecting Offer.  Please note that there is more learning to be found in the comments and replies to that article.


Workshops in Jan 2018:
High Probability Mindset Discovery on Tue 16 Jan for $255
Chapter 12 Updated on Thu 18 for $95

Finding Someone Who Will Refer You To Their Clients

People Use the Phone Differently Today – Leaving Voicemail

People are less likely to pick up the phone today, and especially if the call is from someone they don’t know or is from a number they don’t recognize.  You are more likely to get voicemail or some other automated system, even when calling a business.

At one time, it was not practical to leave voice messages when doing High Probability Prospecting.  Salespeople who were telephone prospecting in those days got better results when they just moved on to the next number in their list.  The odds of getting a live person on the phone were much higher then.

Today, we do recommend leaving a very brief voice message.  Just your name, your company, the subject of your call, and your phone number.  As short as possible, with much less detail than a prospecting offer that you would deliver live.  The usual mistake is to say too much.

One of the consequences of leaving messages is that you may begin to receive a greater number of inbound prospecting calls (where a prospect calls you).  The skills required for handling these conversations are very different from doing outbound prospecting.  It takes a special kind of listening.  But that’s a topic for a different blog post.

Note:  Jacques Werth had written an article titled Top 6 Pitfalls of Voice Mail Messages (which appears in a list of articles on the main HPS website).  In that article, he argued against leaving voicemail.

People Use the Phone Differently Today – Leaving Voicemail

New Workshop on Prospecting with High Probability

This sales training workshop on High Probability Prospecting begins on Tuesday 21 February 2017 and ends on Tuesday 25 April.  It includes 10 group sessions on 10 consecutive Tuesdays, plus 30 minutes of private coaching for each individual.

Group sessions begin at 9:00am USA Eastern Time (same time zone as New York City).  Duration of each group session is 90 minutes to 2 hours.

All group sessions and private sessions are conducted by telephone and recorded, using our teleconference system.  Recordings are sent to the participants.

The price is $1050 USD per student.

High Probability Prospecting is how we find people who want what we are selling, and how we determine the likelihood of doing business with them.  It is a detailed process of how to contact people (reaching out), and how to respond to people who contact us.

The High Probability Prospecting process has been updated to reflect changes in the way people communicate, and especially in the way people use the telephone today.  There are changes in the details of what we do, but the fundamental principles are the same as before.

This workshop will be taught by Paul Bunn, with assistance from Carl Ingalls.

For details or to purchase, please see our webpage about the prospecting workshop, at www.HighProbSell.com/workshops/prospecting/.  You are also welcome to contact us, by calling +1 610-627-9030, or by emailing info@HighProbSell.com


Upcoming HPS Workshops:
Chapter 12 Explained (26 Jan 2017, $45)
Prospecting (21 Feb 2017, $1050)

New Workshop on Prospecting with High Probability

Upcoming Workshops in January 2017

Upcoming Workshops:

  • 17 Jan 2017 – Getting Personal, 3 Sessions, $245
  • 26 Jan 2017 – Chapter 12 Explained, 1 Session, $45
  • ?? Feb 2017 – Prospecting, 10 Sessions, $1050

Getting Personal with High Probability Selling – Level 1.  This is a good place to start learning HPS.  It is a group workshop on one of the most important parts of High Probability Selling, which is how we interact with people.

The price is $245 per person.  This covers 3 sessions, spaced 1 week apart, plus recordings of each session (which are sent to participants only). Conducted by telephone (teleconference, interactive), with practice exercises to do during and between sessions.  Led by Carl Ingalls.

Schedule. The next Getting Personal workshop starts on Tuesday 17 January 2017, and continues with the two Tuesdays that follow (24 and 31 Jan).  The starting time for each session is 2pm USA Eastern Time.  Duration of each session is 1 to 2 hours.

For more details, or to purchase, please see www.HighProbSell.com/workshops/tri1/


Chapter 12 Explained.  This is a review and explanation of all of the steps in the entire High Probability Selling process, with answers to participant’s questions.

The price is $45 per person.  This covers 1 session, 60 to 90 minutes long, plus a recording of the session.  Conducted by telephone (teleconference, interactive), with questions and answers.  Led by Carl Ingalls.

Schedule:  Thursday 26 January 2017, at 3:30pm USA Eastern Time.

For more details, or to purchase, please see www.HighProbSell.com/workshops/chapt12/

To listen to a sample of the 18 Aug 2016 recording of this workshop, please click here.  The full recording is available for purchase for $29 USD.


Prospecting with High Probability – New.  This group workshop covers a detailed process of how to contact people (reaching out), and how to respond to people who contact us.

Updated Process – The High Probability Prospecting process has been updated to reflect changes in the way people use the telephone today.  The expert in the updated version of High Probability Prospecting is Paul Bunn, who will be teaching this course.

The price is $1050 per person.  This covers 10 group sessions, 60 to 90 minutes long, plus 30 minutes of individual coaching for each participant.  Conducted by telephone (teleconference, interactive), with questions and answers.  All sessions are recorded.  Recordings of group sessions are sent to the group.  Recordings of individual sessions are sent to the individual.

Schedule – February 2017.  Dates and times will be announced here on this blog as soon as they are have been determined.  If you have a preference, please let us know.  Sessions will be spaced 1 week apart.

For more details about this workshop and what is covered, please see www.HighProbSell.com/workshops/prospecting/


Other Workshops.  For information about other group workshops, and also about individual coaching, please visit the HPS training webpage at www.HighProbSell.com/workshops

All times are in USA Eastern Time, which is the same time zone as New York City.

All prices are in USA Dollars.

Upcoming Workshops in January 2017